FAQ

you can get a quote through our website using our contact us page or give us a call.

For emergency plumbing and heating services outside Canterbury or beyond normal working hours, we do impose a call-out fee. Nevertheless, we do provide free call-outs for our customers who are located nearby during normal working hours from 9am to 5pm, Monday to Friday. For additional information, please get in touch with us.

In order to keep your boiler manufacturer warranty, it is advisable to have your boiler undergo an annual service to maintain its safety and efficiency. If your boiler requires a check-up, our team of boiler specialists can assist you. Don’t hesitate to contact us for assistance.

In case of a burst water pipe in your home, it is advisable to promptly shut off the water supply and electricity in the impacted room. Additionally, it is recommended to move any furniture from the affected area to prevent any harm. Following these steps, you should contact an emergency plumber, like our company, without delay.

Numerous varieties of boilers are obtainable in the market, such as combi, regular, and system boilers. It can be challenging to determine which type is suitable for your property. Our team of boiler specialists can offer you superior recommendations for a replacement boiler that caters to your home and requirements. Get in touch with us now to learn more.

If your boiler is making loud noises, it is a sign of a potential problem. The term “Kettling” refers to the clanging and thudding sounds that a boiler may emit when limescale accumulates on the heat exchanger, causing the water to boil and expand, much like a kettle. Kettling can lead to severe damage to your boiler, and it’s crucial to have it inspected to prolong its lifespan. Our team of boiler experts can swiftly restore your boiler’s functionality with a free consultation, so don’t hesitate to contact us.